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March 1-10, 2021

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Thanks to our Guardian Sponsor!


IRS Week 2021 

Patrol Sponsor


Supporting Sponsor


The Government Technology & Services Coalition's 3rd Annual IRS Week will examine the missions of the Internal Revenue Service. Webinars feature keynote speakers, panel discussions, and subject matter discussions for approximately 1.5-2 hours daily.

GTSC continues to bring you the people, information, and collaboration necessary to understand our government partners.  For IRS Week this year, we will once again host discussions around the IRS' procurement goals, IT modernization priorities, cyber security missions, and their criminal investigations operations.


LOGISTICS: For IRS Week 2021 you will receive the login information for the day's webinar before 11:00 am each day.  You have the option of registering for both the full series or individual sessions.  If you registered for the full series, you'll get your link to join the webinar each morning and do not need to register for individual sessions. Registrations for individual sessions work the same way -- you will receive your access link the morning of the session.


PLEASE mark both and as safe senders with your email system to ensure you get the information.  Thank you for participating and we look forward to a great week!

Monday, March 1


IRS Week 2021 Keynote Kick-Off 

IRS Procurement Strategic Goals 


Shanna Webbers

IRS Chief Procurement Officer

Additional Resources 


Informed XP is an 8(a) certified and Women-owned Small Business (WOSB) located in Northern VA offering  human-centered design, design thinking, lean, and agile expertise to craft compelling experiences and  accelerate transformation for the public and private sectors. Forward-thinking, curious and collaborative, we  embrace change to innovate mission-focused solutions for the digital world.

Tuesday, March 2nd 


Taxpayer First Act Report to Congress Overview

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Kenneth Corbin 

Chief Taxpayer Experience Officer

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James Clifford 

TFA Project Director

Taxpayer Experience Strategy and Organizational Redesign

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Robert Ragano

TFA Project Director

Program Management, Governance, and IT Coordination

Tuesday, March 2nd 


Enterprise Digitalization and Case Management Office


Harrison Smith 


IRS Enterprise Digitalization Office 


Mitchell Winans

Senior Advisor

IRS Enterprise Digitalization Office 

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Marisa Roinestad 

Lead Project Manager

IRS Enterprise Digitalization Office 

Jessica Daise

Lead Project Manager

IRS Enterprise Digitalization Office 

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Shawn Baker

Enterprise Integration Program Manager

IRS Enterprise Digitalization Office 

Marty Graham

Management and Program Analyst

IRS Enterprise Digitalization Office 

Additional Resources 


Identiv is a global leader in digitally securing the physical world. Identiv's platform encompasses RFID and NFC, cybersecurity, and the full spectrum of physical access, video, and audio security. Identiv’s Hirsch brand has been a U.S.-government trusted provider of physical access control system solutions since 1981. Hirsch solutions are robust, extremely reliable, feature rich, and while designed with the most secure facilities in mind, are priced to install anywhere.

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Wednesday, March 3rd 


Office of IRS Criminal Investigation


James Robnett

Deputy Chief

IRS-Criminal Investigation


Jarod Koopman


Cyber Crimes


Jen Cones 


National Forensic Laboratory

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Patty Ragano 


Technology, Operations, and Investigative Services

Thursday, March 4th 

10:00AM: IRS IT Update


Kaschit Pandya

Deputy CIO,

Thursday, March 4th

2:00PM: How Can Small Businesses Serve the IRS Mission

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Donna Ragucci 

OSDBU Director

Department of the Treasury


LaTonya Bowman

IRS Small Business Specialist 


Ali Pourghassemi

IRS Industry Liaison

Monday, March 8th


Karen Howard  


Office of Online Services  


Andrew Chiu 


Product Management & User Experience Design


John Pekarik 



Joshua Jessar 

Sr. Technical Advisor

User Experience and Design 

2:00PM: How the Office of Online Services Supports IDEA

Wednesday, March 10th 

1:00PM: COVID-19 Impacts on IRS Contact Center Operations

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Kevin McCreight

Contact Center Support Division

Wednesday, March 10th 

2:00PM: Closing Message from IRS Commissioner


Charles Rettig

IRS Commissioner

Cookies and Coffee Afternoon Reception!

2:45 PM - 3:45 PM 

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